Privacy Policy for Thameside Brews
Thameside Brews operates this website to showcase our menu, provide location details, and enable online ordering. We are committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy outlines how we collect, use, and protect the information you provide when using our site.
1. Information We Collect
We collect various types of information in connection with the services we provide, which may include:
- Personal Information You Provide: This includes information you provide when placing an online order, making a reservation (if applicable), signing up for our newsletter, participating in surveys, or contacting us directly. This data may include your name, email address, phone number, and delivery address.
- Transactional Information: When you make a purchase through our online platform, we collect details about the products and services you buy. Please note that payment card details are processed by secure third-party payment processors and are not stored by us.
- Technical and Usage Data: We automatically collect information about how you access and use our site, including your IP address, browser type, operating system, referral URLs, pages viewed, and the dates/times of your visits. This helps us understand how our site is used and how we can improve it.
- Cookies and Similar Technologies: Our site uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To process and fulfill your online orders for coffee, tea, pastries, and light lunches.
- To provide customer support and respond to your inquiries.
- To send you order confirmations, updates, and delivery notifications.
- To improve and personalize your experience on our site, including displaying menu items relevant to your past orders.
- To analyze site usage and trends, and to monitor the effectiveness of our marketing efforts.
- To comply with legal obligations and protect our legal rights.
- To send you promotional communications about new menu items, special offers, and events, if you have opted in to receive such communications.
3. Data Sharing and Disclosure
We do not sell your personal data to third parties. We may share your information with:
- Service Providers: We may share your data with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and providing other services (e.g., delivery partners, marketing platforms). These providers are contractually obligated to protect your data and only use it for the purposes for which it was disclosed.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.
5. Your Data Protection Rights
In accordance with GDPR, you have the following rights regarding your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below.
6. Third-Party Websites
Our website may contain links to other websites not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any website you visit.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. The updated policy will be effective as soon as it is posted.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Thameside Brews
Compton Street
London, London, City of, EC1V 0BN, United Kingdom